Refund & Access Policy

ANLHE aims to make the scope of each course clear before payment. Learners should review the description, curriculum, course type and price before checkout. If a technical or enrollment problem prevents access to a successfully paid course, contact pressgrup001@gmail.com promptly so the account and order can be matched.

Access problems

A missing course after successful payment should first be treated as an access issue. ANLHE will check the payment status, account email and enrollment record and restore access when a valid completed purchase can be verified.

Refund requests

Refund requests are reviewed according to the circumstances, applicable consumer rules and the extent to which digital course access has already been supplied or used. Where a refund is due, it is normally returned through the original payment method.

Printed certificate service

Printed-certificate preparation and international delivery are separate from course access. Requests that have already entered printing or dispatch may involve non-recoverable production or delivery costs, subject to applicable law.